Shipping policy
Last updated September 28, 2026. IG9Labs LLC.
1. Where we ship
We currently ship within the United States, including the U.S. destinations enabled at checkout. Enter your address to see the available shipping options. We do not currently offer international shipping.
2. When your order leaves us
We pack and ship every order as soon as we can. Pre-order objects ship once our stock arrives; the expected date is on the product page. If an order will take longer than expected, we email you.
3. Pre-orders
Some objects are sold before our stock arrives. They are marked Pre-order, with the date we expect them.
- You pay in full when you order, and your price is locked.
- We ship as soon as our stock arrives. If your order also has objects in stock, we ship those right away and the rest when it arrives, at no extra shipping cost.
- You can cancel a pre-order for a full refund within 7 days of ordering. After that, write to moi@hexmonde.com and we will do our best to help.
- If the date moves, we email you the new date, and you can wait or cancel for a full refund. If we cannot ship within 30 days of the date first shown, we cancel and refund you in full unless you tell us you would rather wait.
4. How long delivery takes
Delivery time depends on your destination and the shipping option you choose. A ship date is not an arrival date. Carrier transit estimates are not guarantees and may change during busy periods or bad weather.
5. What delivery costs
Shipping is calculated at checkout. Standard shipping is free on orders of $125 or more. The free threshold applies to the merchandise subtotal after discounts. The shipping charge is shown separately before you pay; we add no charges afterward.
6. Tracking
You get a confirmation email when the order is placed, and a second one with tracking when it ships. If the tracking has not moved for several days, write to us and we will chase the carrier.
7. Prices and tax
Product prices are in U.S. dollars. Applicable sales tax and delivery are added at checkout, and your order summary shows each.
8. Addresses
Please check your address before you pay. We send to the address given at checkout. If you spot a mistake, write to us immediately and we will change it if the order has not yet left us. Once it has shipped, we cannot redirect it.
9. Lost, delayed or damaged
If a package is clearly lost, or arrives damaged, tell us within 7 days of delivery, with a video if you can, and we will either replace it or refund you. We handle the claim with the carrier ourselves, so you do not have to.
10. Returns
What can be returned, and how, is set out in our Refund policy.